Support
Software is easy to buy. Support is what you live with.
Most institutions have owned an ERP that the office quietly stopped using. Not because it lacked features, but because help never came when it was needed. Acado is built, and staffed, so that does not happen to you.
Our commitment
Six things we hold ourselves to.
You get a person, not a queue
Someone who knows your institution — your fee heads, your classes, your approval chain — takes your call. You do not explain your setup from the beginning each time.
We are there on the days that matter
Fee collection days, results days, admission season and the first week of a new session get priority. Those are the days an office cannot afford to wait.
Urgent is treated as urgent
General support runs on call and remote through working hours. For genuinely urgent issues there is an arrangement for help outside those hours, handled by the core team.
Help from inside Acado
Staff raise requests, feedback and suggestions from their own login, so a question asked in a corridor does not get lost, and you can see what was asked and what was done.
On site when it is needed
Most help is remote and faster for it. When a visit is the right answer — a device installation, a training session, a go-live week — we come, as agreed with you.
Updates you do not have to chase
Product updates arrive as they ship, without a maintenance window on your side, and we help at the turn of each session with promotion and timetable rollover.
Where it comes from
14+ years of being the people who pick up.
Acado is built by the founders of RationalTabs, whose education ERP has served institutions across Jammu, Kashmir and Ladakh for over 14 years, including most of the region's nursing and paramedical colleges.
That includes the years before reliable connectivity, when the same team drove to campuses to keep systems running and sent alerts to parents by hand while the internet was down. Acado is cloud software now. The habit of showing up has not changed.
Reach us
Three ways to get help.
Call or WhatsApp
Monday to Saturday, office hours (IST). Clients have their support contact's number as well.
From inside Acado
Raise a request, send feedback or suggest an improvement from your own login. It reaches the team with your institution already attached.
Ask us how support worked for an institution like yours.
We will arrange a reference call with a client, and show you the support desk in the demo.