This policy covers two different payments: what an institution pays Framing Ideaz AI & Tech Pvt. Ltd. for Acado, and what a parent or student pays their institution through Acado.
Fees paid to an institution through Acado
Acado lets institutions collect fees online. The payment goes to the institution's own Razorpay or PayU account; Acado does not receive it and does not hold funds.
- Who decides a refund: the institution, under its own fee rules. Requests go to the institution's office, which can issue a refund from its gateway account; the record in Acado is updated accordingly.
- Failed or duplicate payments: if money was debited but no receipt was issued, do not pay again. Failed transactions are reversed automatically by the bank or gateway, usually within 5 to 7 working days. If a reversal has not arrived after 7 working days, contact your institution with the transaction reference; it will raise it with the gateway, and we will help trace the transaction on request at [email protected].
- Receipts: a receipt is issued by Acado on the institution's behalf once the gateway confirms the payment. If the payment is confirmed but the receipt is missing from the app, contact your institution or write to us.
Acado subscription and setup fees
- Subscription: the annual licence is invoiced in advance for the agreed term. An institution may cancel at the end of the term by giving notice as set out in its agreement. Licence fees for the current term are not refunded on early cancellation, except where the agreement says otherwise or we have failed to provide the Service as agreed.
- Setup, migration and training: one-time fees cover work performed; they are not refundable once the work has started, except for any part not yet delivered.
- Our failure: if we cannot provide the Service as agreed and cannot put it right within the time set in the agreement, the institution may end the agreement and receive a pro-rata refund of prepaid licence fees for the unused period.
- How refunds are paid: to the account from which payment was made, within 10 working days of the refund being agreed.
Nothing is shipped
Acado is software delivered online. No physical goods are shipped, so there is no shipping or delivery charge and no return of goods.
Contact
[email protected] · +91 91863 44902. Complaints that are not resolved can be raised through our Complaints and grievances process.